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Tenant Experience – The Future of Living Podcast

Eric Hurst
In Season 2

Ryan Coon on Democratizing Property Management and Tenant Experience Technology

Ryan Coon episode cover

In the United States, there are approximately 45 million residential rental units. More than half, about 53%, or 24 million of those rental units are managed by individuals, not institutional property groups. Yet, most of the technology for managing rental properties are built for big, enterprise real estate organizations. Ryan Coon (@ryanmcoon, TW) calls those 24 million property owners “DIY Landlords,” and he believes in them. A DIY landlord himself, Ryan is co-founder and CEO of Avail, a rental property management app created to provide DIY landlords the experience they deserve.

In this conversation, Blake and Ryan discuss:

  • Tactics and technology landlords of all sizes can employ for improving the tenant experience, and the likelihood of retaining tenants.
  • How smart technology can not only improve the tenant experience but also improve the landlord experience and bottom line.
  • Maximizing technology ROI with prompt payments and better tenant screening.

At Avail, Ryan focuses on company strategy, hiring, and developing new partnerships. Prior to co-founding Avail in 2012, Ryan was an Investment Banking Associate at BMO Capital Markets performing M&A and equity capital markets transactions for financial services firms. Ryan left BMO in February 2011 to travel the world and pursue his entrepreneurial dreams. He earned Bachelors of Science degrees in Accounting and Finance from the University of Illinois Urbana-Champaign.

Find Ryan on Twitter, @RyanMCoon, and LinkedIn, @RyanCoon.

Check out Avail at Avail.co. You can also find them on all the major social networks as @HelloAvail.

Listen to the Tech Nest podcast episode featuring Blake Miller. Tech Nest: The Real Estate and Tech Show is hosted by Nate Smoyer, an Avail.co team member.

Find more of The Future of Living Podcast online at https://futureoflivingpodcast.com. Connect with us on Twitter and Instagram, @FutureLivingPod.

The Future of Living Podcast is produced by Media Club. Learn more at https://mediaclub.co.

 

Eric Hurst
In Season 2

Logan Nagel on Curating the Tenant Experience

Logan Nagel episode cover

When it comes to tenant attraction and retention it seems like everyone in the Real Estate industry is trying to one-up each other. An “Amenities Arms Race,” some might say. Logan Nagel (@Logan_W_Nagel, TW) has witnessed much of this race first as an analyst and now as Associate Publisher at Propmodo.com. Nagel believes strongly and has witnessed first hand, the value brought to a building when a tenant’s experience is carefully curated and optimized.

In this conversation, Blake and Logan discuss:

  • Why curating the tenant experience is important and how some buildings are doing so.
  • How the “Amenities Arms Race” is changing the bottom line.
  • The rise of suburban co-working models and the urbanization of the suburbs.

Logan Nagel is a professional in PropTech and media with a focus on investment, development, technology, and sustainability. He is Propmodo’s Associate Publisher and was previously the junior member of Tucson, Arizona’s top 100+ unit apartment sales team with Cushman & Wakefield | PICOR.

Before that, Logan worked with Tandem, a Chicago-based mixed-use apartment developer and also worked with J.P. Morgan as a Multi-Family Investment Analyst focusing on LIHTC investments of up to ~$52 million around the country.

Read Logan’s articles on Propmodo at Propmodo.com. Connect with him on Twitter, @Logan_W_Nagel and on LinkedIn, @LWNagel.

Specifically, read a few of Logan’s articles discussed in this episode: Don’t Let Smartphones Hijack the Tenant Experience, Measuring Building Quality Beyond the Financial Model, Your Building is Talking, Are You Listening?

Find more of The Future of Living Podcast online at https://futureoflivingpodcast.com. Connect with us on Twitter and Instagram, @FutureLivingPod.

The Future of Living Podcast is produced by Media Club. Learn more at https://mediaclub.co.